WE ARE GALD TO ANSWER ALL YOUR QUESTIONS ANYTME!
All your main concerns about our service can be answered below.
1. DO YOU HAVE LIMIT ON MOQ?
No, even 1 piece is accepted.
2. HOW MANY ORDERS DO YOU SHIP PER DAY? HOW LONG DOES IT TAKE TO PROCESS MY ORDERS?
We can ship 2000 parcels per day as long as provided address and SKU info are correct. All your daily orders are shipped in 24 hours.
3.WHAT PACKAGING DO YOU USE?
To better protect product being damaged in international shipping, we usually have products wrapped in bubble sheet before it's packed in bubble bag or poly bag. The labor is free. No labor fee for the wrapping or packaging.
4. WHAT SHPPINNG OPETOINS DO YOU USE?
We have THREE main shipping solutions
#1 Fastest (3-5 days): International Express (DHL, Fedex, UPS, TNT, EMS)
#2 1-2 Weeks: Direct Line shipping. Products are shipped from Shenzhen to HK Airport in 1-2 days and then be transferred to destination country directliy. Fully tracked and super fast, afforable rate.
#3 15-30 days: Registered post shipping. Full tracked but slow shipping at low rate.
* Customers are allowed to choose the most suitable shipping option based on their budget plan and expected delivery time.
5. ARE MY CUSTOMERS INFORMATION SECURE WITH YOU?
Definitely and 100% yes!! NDA (Non-disclosure Agreement) will be signed before cooperation begins.
6. DO YOU FOLLOW UP TRACKING AND INFORM US FOR THOSE WAITING FOR PICK-UP?
Yes, shipping is NOT the end. Our support team help track your shipped parcels and send you reminding emails for to-be-picked-up parcels and provide you with solutions on orders with shipping issues.
7. DO YOU PROVIDE TRACKING INFORMATION FOR THESE ORDERS?
Yes. All tracking numbers and tracking website will be provided the same day upon products are shipped out.